We want to make sure you are completely happy with your purchase from Lace & Arrows. If for any reason you are not satisfied with your order you may return the items to us within 15 days of receipt. We gladly accept elligiable returns for exchange or store credit. No credit card or check refunds will be issued.
Returns must be unworn in their original packaging with all tags attached. Each return is inspected by a team member to ensure quality control. Please use care when trying on the garment for fit. Cosmetics, perfume, and jewelry can cause the garment to be damaged and therefore cannot be returned or exchange. For hygienic safety reasons we are unable to accept returns on garments with crotch (panties, underwear, hosiery). Please select these items with extra care and feel free to contact us if you have any questions.
When exchanging an item all shipping expenses are your responsibility. We recommend packing the items well and using a postal service that can provide a tracking number as we cannot be responsible for lost items. Returns are processed within 2-5 business days upon receiving
The following items are non-refundable:
- Returns received in damaged or worn condition.
- Panties, underwear, items with crotches, hosiery, vintage items, and selected items marked "Final Sale".
Our Shipping Policy
Please allow 1-5 business days of processing before your items ship. Items may arrive in different packages. We always provide tracking with our shipments so you can follow the journey. Shipping costs are based on weight and destination. Please note that international orders may take additional time to process.
We are happy to offer free shipping on all domestic orders over $75 with the promo code "FREESHIP". Free shipping for priority mail only.